Returns & Refunds policy

HANDMADE & ONE-OF-A-KIND

I hope that you like my collections. Should you find any imperfections, please note that is due to the handmade fabric and materials. Each of my products are unique and one-of-a-kind which can lead to slight variations from the product pictures listed on my website.

CONDITIONS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.

I have a 14-day return policy, which means you have 14 days after your item delivery to request a return. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, you can contact me at 77ladybag@gmail.com. Please email me your name, order number, and reason for return. If your return is accepted, I will send you more information on how to ship the returned product back. Please note, I am not responsible for paying for the shipping costs of returning the bag. Items sent back to me without first requesting a return will not be accepted.

I do not offer refunds for shipping fees, so if you originally selected expedited shipping for your order, you will only be refunded the cost of the item(s) you return. Please note that all returns must be shipped in a box.

SALE

If you purchase the product on sale the order is not eligible for returns, refunds, or exchanges.

DAMAGES

Please inspect your order upon reception and contact me immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Like I said above , If you find any imperfections, please note that is due to the handmade fabric and materials.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

REPAIRS

Silvia is happy to offer repairs on any damaged Lady-Bag-Handmade bag. Please email me 77ladybag@gmail.com with pictures and your order number for more information.